| Hello, Melissa | Member # 176703719J | BLUE Member | 0 points | | | | | | |
| Hello Melissa,
As we all follow the impact of the coronavirus (COVID‑19), we want you to know that your safety is our top priority. As a member of our Wyndham family, we appreciate the trust you place in us and are taking steps to maintain our high standards of safety and cleanliness.
With your well-being in mind, we have provided the thousands of independently-owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID‑19 symptoms and mitigate its transmission, as well as guidance on how to handle and report suspected or confirmed cases of COVID‑19.
We have also partnered with third parties, including Ecolab and other suppliers, to provide our hotels with access to industry-standard cleaning and disinfecting supplies, and we have made training available to support our franchisees and our managed and owned hotels in achieving the highest standards of cleanliness, disinfection and hygiene in all areas.
We are monitoring this ever-changing situation closely. Built on our Count on Me service culture and our core values of integrity and accountability, our dedicated and experienced team is focusing its efforts on the safety and well-being of all of our guests and team members – and on delivering great experiences to you. With each new day and new piece of information, we are keeping these values in mind with every decision we make.
We understand you have some decisions to make too. You may be wondering if now is a good time to plan a vacation, visit your friends and family, or get away for a long weekend. We encourage you to consider the guidance provided by the WHO and CDC to make the right travel decisions for you and your family.
We're here to help. Our mission is to make hotel travel possible for all, and that becomes especially important during times of uncertainty. Wyndham's cancellation policies for direct bookings are among the most flexible in the hotel industry. Thousands of our hotels honor no-fee cancellations up to 6 p.m. on the day of arrival and all of our properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
We don't want you to worry if your plans change. We want you to know you can book with confidence when you book with Wyndham.
We look forward to extending a warm Wyndham Welcome to you at one of our hotels soon.
Sincerely, | | Geoff Ballotti | President and Chief Executive Officer | Wyndham Hotels & Resorts | | |
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