| Hello, Melissa | Member # 176703719J | BLUE Member | 0 points | | | | | | |
| Hello Melissa,
We hope you and your loved ones are safe and healthy. As the impact of COVID-19 continues to unfold around the world, we want you to know we're here for our members—providing peace of mind and reassurance that when you're ready and able to travel, we're ready too. That's our commitment to you. | In addition, we're committed to: | Giving Back | We care and we know you do too. Let's make a difference together: | • | We're honoring #EverydayHeroes with instant complimentary GOLD membership upgrades. It's our way of saying thank you to truck drivers, delivery drivers, warehouse workers, construction workers, sanitation workers, grocery associates, healthcare workers and more—everyday people performing herculean tasks in the face of danger. | | • | Our hotels and their team members are leading by example, providing rooms to doctors and nurses, donating supplies, and opening their kitchens to help feed those in need. | | | | Taking Care of Our Members | Your points and benefits are safe and ready for travel when you are: | • | All GOLD, PLATINUM and DIAMOND Wyndham Rewards members will automatically have their Member Level extended through December 31, 2021. | | • | We are pausing the expiration of any Wyndham Rewards points until September 30, 2020. | | | Offering Increased Flexibility | Whether modifying a reservation or planning ahead, you can book with confidence: | • | Our policy, which we've recently updated, waives cancellation or change penalties for stays through June 30, 2020, provided the request is received at least 24 hours in advance. | | • | For stays after June 30, 2020, hotels will waive change penalties, provided the request is received at least 48 hours in advance. | | | | Promoting Health and Safety | Your health and safety, and that of hotel staff, is a top priority: | • | Across the globe, many of our hotels remain open and ready to welcome guests. | | • | We've made training available to help hotels achieve the highest standards of cleanliness, disinfection and hygiene and all hotels have been provided with helpful COVID-19 guidelines from the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC). | | • | Some of our hotels have had to make the difficult decision to temporarily close and guests with reservations at impacted properties are being contacted directly. We continue to do everything we can to support our affected team members and you can learn more about those efforts here. | | | These are unprecedented times. We're used to being able to travel where, when and how we want. While that may not be an option right now, it will be again—and when that day comes, Wyndham will be there, ready to connect you with the people and the places you love. | Thank you for your continued loyalty. We look forward to welcoming you at one of our hotels soon. | Sincerely, | | Eliot Hamlisch | EVP, Loyalty and Revenue Optimization | Wyndham Hotels & Resorts | | |
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